Outsourcing in e-Governance: A Multi Criteria Decision Making Approach

E-governance is an IT enabled service offered by different government organizations for improving their service effectiveness. Often these services are being outsourced, without sufficiently analysing the decision making of to what extent an organization outsource its IT services. Often these Government departments go for total outsourcing and this outsourcing sometimes leads to failure. In this paper an attempt has been made through a case analysis, with the help of the AHP, to find out an optimum level of outsourcing and suggested a balance strategy between in house and external agency, which in turn helps to reduce the failure rates in e-governance projects. Key word: E-governance, AHP, Outsourcing, decision making 1 Senior lecturer at the Post Graduate Department of Business Administration, Sambalpur University, Orissa, India. Email: [email protected] 25 Mahalik, D.K. (2010). Outsourcing in e-Governance: A Multi Criteria Decision Making Approach. JOAAG, Vol. 5. No. 1